I truly wish I had read a review about Northgate Sewing and Vacuum before I bought anything from these people. I bought a Meile less than a year ago. Within the first 4 months, the motor burned out. The store clerk said they had a repair technician there on site that could look at it, but he would be out for the rest of the day and would look at it tomorrow. I checked back 3 days later because I hadn?t heard from them and they told me they had to send it out to be repaired and it would be a few more weeks.
I really think they should have just replaced the vacuum with a new one right then and there, especially considering it was a full blown motor, not some small part. But instead, they gave me a loaner that had to be at least 15 years old and wasn?t even a replacement Meile, it was a 15 year old Oreck upright with no attachments. I couldn?t believe they felt justified in giving me this after I had spent $1,300 for their vacuum that needed to be serviced only 4 months later. Not only did they not care how I felt, but their attitude clearly showed they had no interest in making anything better. I probably wouldn?t be writing this review except that 4 months later, the vacuum broke again. This time it was the control panel but it took 3 months to get it fixed. I also had to continually follow up with them, even after I asked them if they could please give me a courtesy call with any updates. When I made that last call before I picked up my vacuum cleaner, I asked them why they didn?t call me and why I had to call them. Their response was they had a wrong phone number. I had physically given them my cell phone number which they claimed they didn?t have. The guy on the phone was so rude and blamed a worker that was no longer there for the mix up.
I will never go back to this place and urge you to do the same if you want to be treated fairly and give your business to owners that appreciate your business. I hope I can help at least one person consider going somewhere else if they?re in search for anything Northgate Sewing and Vacuum sells. It can spare you a lot of future agony and frustration.
Cons: You have to deal with their blows bcz you've already paid th