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Northern Energy - 0 Reviews - 301 East St., Nederland, CO - Industrial Supls & Equip Misc Reviews - Phone (303) 258-3365

Northern Energy

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301 East St.
Nederland, CO 80466
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(303) 258-3365
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Northern Energy - Nederland, CO

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Editorial review from Citysearch 12/6/2013

ATROCIOUS CUSTOMER SERVICE AND VERY EXPENSIVE\r \r Northern Energy was a great, local propane provider in Nederland CO. Then they were taken over by AMERIGAS sometime in the past year, and the customer service since then has been atrocious. When you call for a propane delivery, you get a voice mail. They rarely call you back. On your 5th or 6th call back to them, you decide to press the number for an 'emergency', and get to talk to a real person. In California. Somewhere near the Pacific Ocean. We live in the Front Range of Colorado, on the other side of the Continental Divide. They don't have a clue about you or your account. Be prepared to explain who you are, where you live, what your zip code is, etc, many, many times.\r \r Most recently, they failed to deliver our on-call delivery request during the business week, and the charge for them to make it up to us is $230 for a Saturday delivery, on top of their already jacked-through-the-roof winter propane prices.\r \r This is the worst customer service and gouging we have ever experienced. In any line of business. But its our fault, as they have an Amerigas company policy of giving themselves 7-10 days to get back to you on a propane request, even if you've been a customer for one a half decades and its -20F and your home heating is chewing through your propane faster than it takes them to call you back.\r \r Needless to say they are toast and we have gone to another local provider that isn't dinosauring themselves out of business in Colorado. AVOID THEM AT ALL COSTS. more
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24-Hour Residential, Commercial & Agricultural Propane Sales & Service

Owner Message

  • Providing safe and dependable propane service to you and your family is important to our team. We scheduled full time local delivery drivers year round to reassure that the customer will always get fast and dependable service. Our professional service crew includes technicians specializing in propane tank installations, leak checks and converting your home appliance to propane. You can count on our local team of trained professionals for quality propane service. We work hard, not only to meet your propane needs, but also to make sure each one of our customers is provided the professional service they expect. We pride ourselves on fast and reliable propane deliveries and propane service for business or home. We love to hear from our customers, so come by our office or give us a call.

Additional information

  • Payments:

    Master Card, Discover, Visa, American Express
  • Neighborhoods:

    Golden Proper
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