I was at your facility today to get my NC drivers license. I have lived in Illinois for over 10 yrs and had an IL license. I presented it to the front desk and was advised to wait. I was also given a token number. After 1 hour and 15 minutes I was called to a desk to do the eye testing and paperwork. The lady there appeared to be very rude , abrupt and impatient with any questions I had. She kept repeating " Please go to the computer and get the test done" . I did as I was told and passed the test. After this I went back to her . This time she looked at my Illinois license and said that it had expired! !
In Illinois , an old license is revalidated with a tamperproof sticker at the bottom of it. She did not try to read it but told me it had expired. When I pointed out what the sticker said , she said she had NEVER SEEN THIS BEFORE. Even though she was only asking me questions, she acted very suspicious. So , I told her to call the IL drivers license place but she would not. Even though she had not said anything to the effect, she made me feel like I have done something wrong.
After returning home I called Illinois dept of drivers license and discussed this with them. They mentioned that adequate communication had already been done to all state license departments and that they all have books to inform them how each state license looks like.
I think it is important that your staff know what other state licenses look like It is surprising to me that she is working in this field and did not know this. Besides , she was not friendly at all and appeared rude to me.The first three letters of her name was BRI -- I could not see the remainder of her name tag.
Lastly , she informed me that you could not take outstation checks even if it is from a state within US. I thnk that puts a lot of pressure on people who just moved and have not had a chance to start a local bank account yet.
Please address the above issues if possible.