We bought a house from a developer who used Northeast Carpet Sales as their contractor. Therefore we did not have the power to shop around while shopping for carpet and tile. Our experience with the service in the store was very poor. The contact we were given did not return phone calls. It usually took several phone calls before he would speak with us. When we finally got an appointment the gentleman meeting us acted as though we were an annoyance and not a customer. After we placed our order we decided we wanted to make a change. Again our phone calls were not returned for more than a week. It was until we mentioned in our message that we wanted to add MORE tile (upping our total bill) that the phone call was FINALLY returned. Finally, the installation was done incorrectly. I had paid extra to have the tile turned “on the point” to make the master bathroom look longer. The tiles were not turned. We were given an option for a refund or a correction after we moved in. We took the refund simply because tearing out the tile was not worth one more moment of dealing with the service in this store. If we had an option we would NOT have purchased flooring from this store.