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Nordstrom - 11 Reviews - 6910 Fayetteville Rd 500, Durham, NC - Apparel Reviews - Phone (919) 806-3700


6910 Fayetteville Rd 500
Durham, NC 27713
(919) 806-3700
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Nordstrom - Durham, NC


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I had purchased a pair of Dansko's over two years ago. One of the inside seams began to pull apart. I took them to the store and asked if they had shoe repair service. The lady...


Nordstrom is known for great customer service, but the Durham store is the total opposite of that. I have been in there on at least three occasions when I received no or bad serv...

Editorial review from Citysearch 4/16/2013

Great place to shop. Negative comments must originate from that city and that ""town"" a few miles east. more

BAD customer service 10/23/2010

I have been a long time Nordstrom customer, I have shopped many of their stores and have loved them all until now. This Nordstrom is awful! I tried to return a bracelet I bought and was treated like I was doing something offensive. I asked to speak to the department manager only to find out I was talking to her. She acted like I was doing something wrong. I rarely return anything, the bracelet pinched when I wore it. She was upset that it had been worn. I was so offended that I left with the bracelet. I'd rather just keep it than be further offended. This is not the first time I have been disappointed in this particular Nordstrom. Other than the cosmetic department the customer service is not even close to what I have found else where. I will never shop this Nordstrom sad. more


I had purchased a pair of Dansko's over two years ago. One of the inside seams began to pull apart. I took them to the store and asked if they had shoe repair service. The lady was very friendly and told me they did not repair those shoes. She offered me a brand new pair of the same style shoe. I was very impressed!! Those shoes are expensive and I would have been upset if I couldn't have exchanged or repaired them. There are still good people out there! Thank you! Pros: Customer Service more

Worst of the Best 3/17/2008

Nordstrom is known for great customer service, but the Durham store is the total opposite of that. I have been in there on at least three occasions when I received no or bad service. I have literally stared directly at two salespeople in a department, only to be ignored so they could continue their personal conversation. I finally got the hint that this Nordstrom isn't interested in making sales. The only department I find helpful is makeup - the salespeople are, for the most part, very customer service oriented. Maybe the rest of the store needs to wake up! Nordstrom is selling premium product AND premium service. This store only has the former so don't expect much service. Pros: premium brands, great makeup salespeople Cons: lack of overall customer service more

Norstroms Durham NC 1/17/2008

I was humiliated in your Durham store last nite. I assumed I had a valid credit card-but was declined. I only used card once 2 yrs ago and pd as required. Due to a financial agreement with our son ( for which we wew cosigners and he could no longer pay-)-and we could not either --the credit repost must haVE A NEGATIVE REPORT ON US. oTHERWISE OUR CREDIT IS PERFECTLY GOOD. i CANNOT UNDERSTAND YOUR ACTIONS ON OUR BEHALF. tHE CUSTOMER SERVICE EMPLOYEE WAS VERY RUDE AND LOUD WHEN WE TALKED TO HER--ENOUGH THAT SEVERAL PEOPLE INCLUDING MY DAUGHTER HEARD HER REMARKS, i HOPE YOU RECONSIDER FOR MY DAUGHTER fRAN kUNKLE IN MARYLAND SPEND LARGE AMOUNTS OF MONEY IN YOUR STORE AND WAS SHOCKED AT THIS ACTION. . sincerely, Dorothy Barnes 1309 wakefield farm rd. Zebulon NC 27514 more

Best department store EVER! 4/8/2007

I was wondering what all the fuss was about until I set foot into this beautiful, down-right luscious store- unlike any department store I've ever seen. The soft lighting, the superior customer service, the pleasing colors- each element was almost surreal in the blissful joy it provided. Highly recommended as a true treat! Pros: Customer Service, Quality of Merchandise, Overall Shopping Experience more

It's okay, nothing to write home about 1/25/2007

I am very disappointed in Nordstroms. It is nothing like the one in Dallas. There shoe selection is poor and the sales are not very good. The women's clothing is way over priced. Go to Saks at Triangle Towne Center. They have fabulous sales! Plus the people that work there are much nicer. One time I went in there, there was a man working the womens department (expensive clothing area with the jeans) and he looked me up and down. I was on my lunch break carrying my louis vuitton bag and I felt uncomfortable so I left. Not good and snobby! One more thing, I found the same dress from Nordstorms at Saks and it was the half the price! They were both on sale but Saks once again had better prices! One good thing is their clinque counter. They were so nice and gave me a bag full of free stuff! I did purchase alot, but it was nice regardless. Get your make-up there! Pros: Clinque make up counter is great! Cons: poor service, snobby more

Great shoes --Can always find something! 11/11/2006

Simply great shoes that are well merchadized, so you can actually find what your want! Not limited to super pricey high end de signer stuff like the boutiques. Pretty wide range of price points including the fancy schmancy stuff! I can always find the shoes I'm looking for at ""Nordies""! Pros: Great stuff in all departments--I get all my shoes there, and my husband gets all of his business casual there Cons: Many of the ladies departments are higher priced than I am willing to spend. more

Nordies.... 12/25/2003

Nordies is great-for the triangle. I'm interested in high end trendy pieces-Trina Turk, Tocca, get the drift, and this Nordstrom's just doesn't rate in this department. Rarely if ever do they have a good selection for the classy 20 something. Shoe dept. is fab! A word on the denim's-they will do wait lists for COH and Seven's, but the styles they waitlist are already in most local boutiques! The very tall, very dark haired European, modelesque salesgirl in denim is great, very helpful--but again, the selection is lacking. Selection is also lacking in Lilly! Cute knick-nack section, great evening wear, overall a good shopping experience! more

Bien Bien 10/27/2002

I like Nordstrom, I was returning shoes there and had trouble finding the reciept I had brought with me and they just told me that they'll give me the money back, without the reciept. Their shoes are great, there's such a variety. more

Nordstrom it is 8/12/2002

Classy clothings, expensive shoes but worth paying for spoiled feet. Nice beautiful bags to match the expensive shoes. Worldly perfume from all over the continent to make you daydream for somebody very dear to your heart. Very pleasant atmosphere and setting to do your shopping. Somebody playing the piano put you in the mood and relaxes every bones in your body. Pros: Classy, ambiance atmospere, Expensive but right Cons: crowded, less sales, open late on weekends more

it's about time! 8/2/2002

I travel around the country and constantly see diversity in the clothing stores. Nordstrom's has good findings for all shapes and sizes. I think the other dept. stores need step up to the plate and get a buyer who can get in different designers. more
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  • In Short
    Founded as a Seattle shoe store in 1901, this popular chain is now known for manageably priced designer duds. Shoppers find a hint of sophistication in the store's white floors...

  • 8/6/2008 Provided by Citysearch

Additional information

  • Hours:

    Sun 11am-6pm, Mon-Thu 11am-8pm, Fri-Sat 11am-10pm
  • Payments:

    Diner's Club, Master Card, American Express, Visa, Discover