Just to clarify, this began in late March. It is now the middle of July. Still unresolved.\r
Brought a brand new shirt in to be pressed. Came back with a large magenta stain on the front. I brought it in and asked to have them remove the stain they put in. They attempted to remove the stain three times (over the course of a month). Finally, I asked to be reimbursed for the shirt. I was told by a woman at the counter that ""um, I'm pretty sure we're not responsible."" Interesting. Who is? I was then told that the ""owner"" would try himself to remove the stain. The manager actually had the nerve to say to me ""you know, it's not as if we are dry cleaning with Kool-Aid back here,"" as if to accuse me of putting the stain on the shirt. Remember, this is a brand new shirt. I am very picky, and look over every piece of clothing I purchase for signs of damage or stains. I asked if the ""strong solvents"" the ""owner"" would use to try and remove the stain would destroy the shirt. I was told ""that would be counter-productive, now wouldn't it?"" Really? I thought it was a valid question, and did not expect to be answered with a glib, smart-ass remark. I demanded to speak with the owner, only to be told that they did not know the number. I responded, ""You don't know the number, or you don't know if a number exisits?"" She had no clue. Fast forward two months and numerous phone messages, and I am still waiting to hear from the owner. I don't quite know what else to do. I was told, however, that the owner is aware of the problem. Successful businesses are built by great customer service and satisfaction. Mistakes happen in pressing a shirt. I understand. However, if you don't have the nerve to talk to a dissatisfied customer and remedy a bad situation , don't run a business.
Cons: Horrendous service, rude people