Very disappointed, but then again knew that it was a hair and nail salon before I booked a facial...I wish I had tried someone else! The only reason a "spa" would have nail and hair facilities is to make more money...period. A spa is supposed to give you tranquility and certainly not add to your chemical overload! First of all, I tried 3 times to get someone on the telephone to ask them about products, and even left my name and number...no call! When I repeatedly called and finally got through, there was no apology at all from the woman that picked up. The front entrance takes you right into the heart of the salon...noise, chemical smells...not an auspicious beginning for a "spa" treatment. Thankfully the treatment was away from all of this, but why they didn't plan a separate entrance is a mystery. The treatment was average at best, and I was pushed to purchase products. Cannot recommend this, and don't understand the good reviews!