John Carroll of No Problem Mac had me repeating this mantra in No Time!? His assurance I am not to blame for computer issues gone wonky fits right in with all the other great qualities he has as a ?teacher?- super competent, quick thinking, tenacious, reliable, humorous and non-judgmental.
John clearly cares and is passionate about what he?s doing.? He has also quickly responded to my 911 calls between visits and generously helped me solved matters, quickly and miraculously over the phone.? On the rare occasion he has not had the answer, he researched issue and got right back to me.
I could not ask for a better person to assist me along the exciting/frustrating/still flawed Mac technology path than Mr. Carroll.? Even when I ask cryptic, ?kindergarten level? questions, he gets it and then gets right to the root of things.
I?m the novice Mac user who loves acquiring all things Apple: i- Phone, Pad, and Mac, then becomes completely befuddled about how to ?keep it all together?.? This?especially the case with my photo snapping habit, hence over 10,000 amassed images.? Enter iCloud, and things got really cloudy.? Not to mention all sorts of troubled tendrils, including unrecognized passwords (not my fault; it was Mac?s), jittery videos (not my fault, a Mac bug), and on and on.
John came highly recommended by a friend, and it is abundantly clear why!