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Nini & Loli - 0 Reviews - 2962 Aventura Blvd # C, Miami, FL - Children's Clothing Reviews - Phone (305) 936-9958

Nini & Loli

2962 Aventura Blvd # C
Miami, FL 33180
(305) 936-9958
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Editorial review from Citysearch 3/1/2014

Buyer Beware:\r \r This is a fair assessment of a situation that occurred to us at Nini and Loli Aventura on March 01, 2014.\r \r I have been living in Miami for 23 years and was never unable to return or exchange anything. And I mean ANYTHING. Never had an issue when I had to return or exchange a product, ever.\r \r My family bought a stroller and tried to exchange the next day for a different one (we did not want a refund, an exchange to a different product was our goal).\r \r The salesperson at the Aventura Nini and Loli told me we were unable to do so. I told her that it was very unusual to be unable to exchange a product, especially within a 24-hour period without any use at all. Her response was that ""in larger stores it is easier than in smaller, boutique stores like ours"".\r \r This is a simple, fair warning: DO NOT BUY AT NINI AND LOLI AS THEY HAVE VERY STRICT EXCHANGE/REFUND POLICIES. As much as we all wish to support our neighborhood stores, their policies are not flexible enough, which could be an issue on some instances.\r \r I realized that the salesperson had no authority to resolve our situation and asked her to speak to a manager. The salesperson was able to call a co-owner of the store three times in front of me and this person refused to speak to us on the phone so that I could briefly explain our issue.\r \r I have been to this store many times before and NEVER had an issue. But in my opinion, every business is good until you have an issue. When a problem arises and that business is able to resolve it for you, you now have a GREAT business, that helps and respects their clients. NOT the case here since I was refused to speak to anyone with authority to resolve it and the ONLY person that could help me was on a telephone refusing to speak to us.\r \r I wish the best of luck to anyone purchasing here. more
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