I am giving Dr Naidu one star because of hidden charges that were never disclosed to me.
When I first called Dr. Naidu's office to inquire about removing a mole from my chin, I was told that Dr. Naidu does not accept my insurance (Aetna HMO). I was advised that if I choose to pay out of pocket, I would have to pay $900. I asked for a discount because $900 was rather steep; however, I was told that the $900 includes lab test to the remove mole.
Subsequently, I agreed to the cost and scheduled an appointment for the procedure. On the day of the procedure, Dr. Naidu's assistant took the $900 from me before I went in to see the doctor. She also asked for my insurance information, which I found strange since I was paying out of pocket. However, I didn't question it since it was easier just to give her my insurance card. When I saw Dr. Naidu, she explained to me what she will do. I was given a bunch of papers to sign and she went ahead and performed the procedure.
At no point during this entire process was I told that there was additional cost associated with having biopsy performed on the mole, and if my insurance didn't cover it... I would be responsible for the cost.
Aetna HMO is my insurance and they make seeing doctors pretty complicated; advance referral is needed whenever I need to see a specialist; and any doctor I see must be in the network. I didn't get a referral for Dr. Naidu's visit nor did I inquire with Aetna whether or not they would cover the mole biopsy because I chose to pay out of pocket. Dr. Naidu and her assistant were well aware that I was paying for this procedure in cash, it is extremely unethical and deceptive for them not to disclose all the charges up front.
Had Dr. Naidu informed me that the mole biopsy was not included in the $900 fee, I would have chosen not to have the biopsy done. I had the mole removed from cosmetic reasons (which I told Dr. Naidu). I know the mole is not cancerous because I have acne on the mole and hairs grow out of it all the time.
I find Dr. Naidu and her assistant's behavior unacceptable. I will not pay for something that I was not made aware of and did not authorize.
p.s. I had both a dental implant and a LASEK done in recent years; both times, I had to pay out of pocket because these procedures are not covered by insurance. Both times, I was told up front what the fees were. No hidden fees both times!