The service department does nothing to help loyal customers. I have owned 10 Audi's and lived in Seattle where Larson Audi knew how to take care of customers. Moving here last November I bought a new 2014 A4 2.0 in December, then an S4 in May both from Niello. As a person that enjoys tracking I bought the S4 because it is advertised as a track car by Audi at their Sports Car Experience at Infineon Raceway. After a warm up session, then 15 minutes on the track I had fade and then failure from my brakes. At the dealership the rotors were shown to be shot. I have owned so many cars and enjoyed tracking with them but NEVER has this happened. The dealership will not cover the brakes that failed way too prematurely. Audi North America's tech representative said no to coverage according to the dealership. Too bad they don't mention that at their driving school in Sonoma where ""you're encouraged to push yourself and your vehicle on the track"". How does Niello Audi treat customers?, well I traded in an R8 last November and they low balled me on the trade in because it needed repairs. They said I would get more money if I took care of the ""issues"". After $6k in repairs at THEIR service department they reneged and did not offer me one penny more for the trade in. That was a warning as to what to expect from Niello and now I am warning you. All my cars in the future will come from other dealerships and not from Niello or Audi.