I've had T-Mobile service for about 4 years. I don't have any complaints about the service, but when I went into the store to get an upgrade in my service I asked about getting a free phone. He told me I could get a 6010 phone, when I found out there was a camera/video phone available FREE for the same service I purchased. He just didn't offer that nice phone - he offered the cheapest that he had. I was disappointed, but can't get the better phone now because I had to sign a one-year contract.