Very poor customer service. Better to shop at Sur La Table for baking supplies...or even the kitchen area of any department store for basics (cookie cutters, baking mats). The staff here, including the owner, are very rude. They do not accept returns or issue store credit under any circumstances, but do not have this included on their receipts or tell customers upon purchase. There are hand written signs on the cash registers informing customers of their no-return policy, but if you fail to notice these signs, you are to blame. Future customers be warned!