I was in for a microdermabrasion (on a groupon). I found the staff to be friendly, knowledge and efficient. I ended up purchasing product based on Lauren's recommendation for my skin type, which is dry, allergic and red. After using the Skinmedica for a month there is a noticeable difference and I have had so many compliments on my face. Laura at the front desk was super friendly, made scheduling the appointment easy and gave me a friendly phone call reminder the day before. This is the place to fix your face!