I've never encountered an inept, could care less vet, (except for their bills) but there is always a first time. I recommend you run, not just walk away from this factory of care. Charged an arm and a leg, double billed to get a test result, and I had to call always to be given a diagnosis. I think it's very poor service not to be true to your word, being told they would call me "tomorrow" but only to wait with a sick animal in anticipation. So I called three days later. The absolute worst experience for not only me, but for my pet (who left with ear mites) thanks to the visit.