Just wanted to make public a problem I ran into with this club. I had signed up for 10 personal training sessions with this club for me and my girlfriend. On returning home we felt that we need to reduce the training sessions to 5 sessions. We went back and asked them to reduce it. They agreed and said that it would reflect in a check sent home in four weeks time. However the check never came home - its been over two months. \r
I have been trying to call these guys -- but they tell me the check is being processed by 'corporate' and its not their responsibility. They never call me back and only respond when I try them a number of times. I have given up and cancelled my membership with these guys. The money is significant - USD 800+ and their response has been casual to very unprofessional. I have written it off and don't expect that it will ever be returned. What kind of organisation is this? Also the managers never claim to be around.
Pros: poor service, poor maintenance