I was a frequent customer at the NY Palace Hotel. Undoubtedly, it is one of the finest hotels in terms of design. A former mansion, it has much of the charm of its original state. The staff for the most part is fine. The doormen are excellent; they have a tendency to remember repeat customers. The rooms are scrupulously clean and I think only once did I find a room less then so. Even then, it was not an issue. There are minor problems with some of the desk staff. One woman refused to make change for me, until a co-worker interceded. Or another time, a man at the desk cancelled my reservation by accident. The problem with the hotel is uppermanagement. On my final visit to the hotel, I went to the Executive Lounge, where I always go on every trip, and went to take my breakfast. The dress is generally casual. I've seen people in there just coming from the hotel gym, shorts, jeans, etc...
Pros: Design, locale
Cons: lack of responsibility from management