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New York Health & Racquet Club - 19 Reviews - 60 W 23rd St, New York, NY - Tennis Courts Reviews - Phone (212) 989-2300

New York Health & Racquet Club

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60 W 23rd St
New York, NY 10010
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(212) 989-2300
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New York Health & Racquet Club - New York, NY
New York Health & Racquet Club - New York, NY
New York Health & Racquet Club - New York, NY
New York Health & Racquet Club - New York, NY
New York Health & Racquet Club - New York, NY
New York Health & Racquet Club - New York, NY

Reviews

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( 11 )

Best

Best spa ever also. Buy your car here Www.f1autoimports 201-703-1700 Wholesales on Mercedes Benz. Etc........... Exotic cars

Worst

I joined this gym since my company offered a corporate rate and it?s next door to my office. The gym itself is nothing special. It looks nice from the outside but inside has pret...

Best spa 5/16/2012

Best spa ever also. Buy your car here Www.f1autoimports 201-703-1700 Wholesales on Mercedes Benz. Etc........... Exotic cars more

mehhh...go elsewhere. 11/15/2010

I joined this gym since my company offered a corporate rate and it?s next door to my office. The gym itself is nothing special. It looks nice from the outside but inside has pretty outdated equipment and is somewhat outdated overall. I will say the attendants in the locker room are really nice and I like them. The personal trainers on the other hand are pretty much vultures. Honestly, offensive, rude, vultures?some of them are pretty skeivy too?. and by some of them I mean most of them. Basically, I would steer clear of your free training session when you join unless you want to be told that if you don?t want to buy a package (which mind you is hundreds of dollars) because you cant afford it (sorry, I really CANT afford it), you have no values, don?t care about your health, are sabotaging yourself, are going to die young and it?s all your fault. I am in my mid20s, have worked out 4-6 times a week since I was 16 and am extremely conscious of every single thing I put in my body (which includes the fact that I?ve eaten fast food maybe 3 times in my life). I was offended, felt pressured, uncomfortable and have basically told off 3 different trainers and 2 managers trying to sell me a $400 package? and I am a really non-confrontational girl. I?ve worked out at many gyms including NYSC and equinox as well as all the trendy classes around the city like physique57, Core, and Soul Cycle and have NEVER felt so offended or disrespected anywhere. Spend your money elsewhere? Since I?m being honest, especially considering the equipment is rusty and classes are mediocre. more

Clean, Friendly, Lovely. 9/23/2010

I just switched over from NYSC and the two aren't even worth comparing. This is the cleanest, friendliest gym I've been to in New York. more

I love this place 4/9/2010

I go to the 23rd St. club and the new one on 21st. I prefer 23rd because they know me and I know them. The new club on 21st is beautiful, but the pool isn't open yet. Pros: Very friendly staff. Great pool. Clean, good equipment. Cons: Not many I can think of. more

God Awful 12/7/2009

I am not bitter I am simply putting the truth out there. They will rip you off financially and tell you to call someone who cares. Heidi Krebs is an awful business woman and ruthlessly does whatever it takes to save a penny or steal a penny in my case. The equipment is always sweaty, there are LONG line the entire duration of their business hours, the manager I dealt with at the midtown location was a total creep. Also, the little equipment they do have is outdated. I am now very happy at NYSC and am just going to forget I ever dealt with those sinister con artists. Do yourself a favor and go somewhere else. Pros: Nothing. Cons: Everything more

Stole my bike lock 9/16/2009

The 56th Street location stole my bicycle lock. I returned from Labor Day weekend to find a sign posted over the bikerack outside saying they will clip locks left overnight, and my lock was gone, leaving me standing there foolishly in the middle of midtown with a bicycle and no lock. Cons: Thieves more

$$ comes first, not the customer 1/10/2009

These people are greedy. Pros: relatively cheap Cons: small pool, rude staff more

Worst experience at a gym 11/17/2008

This place has the most rude and unprofessional staff I've met in about 12 years of going to the gym. Definitely not upscale at all. And the worst of them is the floor manager Danny Kavaldo who must truly believe he's some kind of a rock star and acts like he's doing you a favor by letting you work out at his gym. Oh, and they're all buddies, so don't even try complaining. Pros: pool, relatively cheap Cons: STAFF STAFF STAFF more

Nice gym, don't get membership for the beach: there is no beach 5/23/2008

A member for 2 years. I love to be able to use any location around the city. Some locations are better than others. 23rd street is the most complete and it tends to be clean, but is decaying: showers are broken more often, and the locker rooms and bathrooms in general show signs of heavy wear. 23rd is also overcrowded: often at weeknights you will have to wait for a locker, wait for a long while for cardio equipment, and for a turn to take a shower. Pros: classes, trainers, mostly clean Cons: misleading advertisement, decaying facilities more

Overall Positive Experience 5/20/2008

Everyone here is complaining endlessly about the cancellation policy... I was a member here for a year and a half and had absolutely no problems. The only reason I left it was because I moved to Brooklyn. Anyway, when I went to cancel my membership, the girl at the front desk explained the reasoning for their cancellation policy it made perfect sense. They have you send your cancellation form registered or certified mail so that you have proof that you sent it. If the staff were as ""shady "" as all those below seem to think, I certainly wouldn't want to leave my cancellation form with them, just in case it accidentally ""falls behind a desk"" etc... Also, I appreciate having the reciept of my cancellation form, b/c then headquarters can't claim it was lost in the mail. Pros: Competant Staff, Well maintained Cons: Somewhat pushy sales staff, could have a little bit more customer friendly cancellation policy more

TERRIBLE BUSINESS PRACTICES! 5/16/2008

why they are listed as almost 5 stars on citysearch is beyond me considering those other reviews I read. I had totally the same experience with their ""no commitment"" cancellation scam. In fact, I was told that I can sign up by telephone - I just had to give them my credit card number and they would give me a membership card. I had initially wanted to freeze my account but was told that they would continue charging me until I unfroze - at that point, I decided they were being dishonest so I told them that I would just quit being that I was a ""no commitment"" member. That's when they tell you that you have to mail in the cancellation form by registered / certified mail - you can't drop it off at one of their gyms or at their HQ or send it by email. Pros: 23rd street gym Cons: all other facilities; dishonest membership and cancellation policies more

SCAMMERS, SKETCHY, DISHONEST & CRIMINAL 2 SAY THE LEAST!!! 5/6/2008

Where do I begin? For starters they oversell trainer packages. When you're signing up in the office the trainer happens to coincidentally appear at the same time and he/she won't take ""no"" for an answer. If you don't pay for training sessions don't even think about asking the ""paid employees"" any questions regarding anything related to the facilities. The locker rooms are gross and smelly. The swimming pool is the size of a tub. The final straw is the cancellation policy... I signed up as a ""PAY AS YOU GO"" member; which sounds like once I wanted to discontinue my membership I should have been able to cancel, right? WRONG. This is the reason for the title of my review: they give you a ""ELECTRONIC MEMBERSHIP CANCELLATION AFFIDAVIT"" which means you have to send in a request to cancel your membership via registered, certified or next day mail. On top of that the letter has to be received 30 days before your next billing cycle begins. They'll continue charging your card until your cancellation is processed; and this takes at least 1 month. You sign up in person with no strings attached, but you've got an easier time getting a registered hand gun in New York than you have to cancel your ""GYM MEMBERSHIP."" CHELSEA PIERS or REEBOK is a much better choice than this piece of s@#t gym. Pros: You can only get duped by them once??? Cons: Cancellation Policy is a SCAM. more

No Commitment cancellation scam 2/23/2008

New York Health and Racquet Club has a borderline criminal scam whereby they force you to go to e location IN PERSON, pick up a cancellation form, then send it back by certified mail 30 DAYS before your next billing date in order to cancel. That's right. You have to pick up a form in person, but you can't drop it off: it has to be sent registered mail, and if it arrives less than 30 days before your next billing period, you'll be billed again. And that's just for the ""No Commitment"" cancel anytime memberships. If you have a 2 year membership, you need to provide a medical note stating that you're handicapped and can't work out. Cons: Fraudulent cancellation policy; awful staff more

Could have been so much better 11/8/2007

I've been a member there for 3 years... the location is amazing - very central, amazing size room, good equipment, yoga rooms, pool, the works. I mostly use the pool. I would highly recommend it if I felt good about the way they manage it. The front desk always has people who are not very well trained, the pool always has the wrong temperature (either too hot or too cold, mostly the latter), and the water is always opaque i am not sure what they do with the chlorine to mess it up, when there gets to be a line the life guard has no clue what to do or how to keep a waiting list because there is a new one changing every week and they have not sorted out the training. The lockers could be much cleaner. As far as the HRC chain goes, this is the best location. I've seen their others and most of them are in pretty bad shape. That said, i still go there, and i enjoy myself, but i feel it has so much more potential. check it out and make up your own mind, but look around for these clues if you care about the things i mentioned. more

MY FAVORITE 8/2/2007

I love this club ! Pros: clean, high end, upscale more

change of staff 6/26/2007

I've been a member here for over 2 years, since I moved into the neighborhood. I actually live slightly closer to a competitor, but the guy who originally signed me up at 23rd street was extremely helpful and always around anytime I needed help or had a question. He greeted me by name . it just brightened my day to be treated so enthusiastically personally, and with such care. Then they transferred him to another club for some reason and it's been going downhill ever since. To this day I don't know why they did it and can't get a straight answer from management ...now the whole mood of the club has changed. I know it might seem silly but its such a pleasure to be served by people who are so good at their jobs and clearly love doing it.. Pros: great layout, convenient location(s) Cons: impersonal/unresponsive staff, peak-time overcrowding, more

AVOID THIS DUMP 6/24/2007

Most of NYHRC gyms are old and dirty. They do have some nice equipment but its too close together. The locker rooms are crowed and rundown. BEFORE YOU BUY WALK THROUGH the gym, open the lockers and test the showers and equipment. Ask for a 1 day pass and then go at peak hour. Don?t fall for their high pressure sales pitch. Showers are in basement, toilet and lockers on 1st floor, gym on 2nd to? Staff is not helpful and trainers are useless. DO NOT TRUST THEM AND GET EVERYTHING IN WRITING. Tour all the NYHRC gyms you may use before you sign. Cons: rip off more

hate it 2/20/2007

no small towels, terrible music can barely hear it. bad equipment, bad lighting. the lockers... nightmare. i wish i could cancell. Cons: amenities, cleanliness, old equipment more

Needs improvement in a number of areas. Too bad because the layout of the club is terrific. 8/1/2006

Nicely designed and relaxing gym. However, the treadmills are not of the best quality (Nordic Track) with the exception of the three Nordic Track Incline Trainers that can be adjusted to a 50% incline. The ellipitical machines are older versions of Life Fitness. The mens locker room is not well maintained and needs to be renovated (wooden lockers and benches are peeling and need to be painted or replaced). Pros: Very well designed gym which is very comfortable Cons: Treadmills are not great quality; elliptical machines are old; men's locker room not well maintained and needs painting and/or replacement of lockers and benches; trainers not to friendly with arrogan more
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Editorial

  • The Scene
    Are there any other health clubs that provide access to a yacht? How about membership in a Westchester beach club? A pool at each facility only sweetens the deal. This upscale,...

  • 5/24/2004 Provided by Citysearch

Additional information

  • Hours:

    Mon. - Fri. 5:30am - 11pm;Sat. - Sun. 8am - 9pm
  • Payments:

    American Express, Master Card, Visa
  • Neighborhoods:

    Flatiron District, Midtown
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