I came in with a group of 6 one night, just looking to order drinks and appetizers. We expected to rack up quite a bill with everyone planning on multiple drinks that night. However, one of the people in my group received his beer with a foreign object floating in it. The waitress took it back, and came back to tell us it was a rubber band, and that they would serve it to someone else. (WTF?!) When my friend asked for a replacement drink, she said she would have to charge him for BOTH drinks (including the drink with a rubber band in it that were just going to serve to another customer!). We asked to speak with the manager, who was apparently not there that night, but was being covered by another staff member. When she came to speak to us, she also refused to comp him his dirty drink. She was extremely snobby and rude about it. We told her this was terrible service, and felt like all of our drinks were likely compromised, so would not be paying for anything. All she said was, ""OK"" (rudely) and let us walk out. This is an example of the ABSOLUTE WORST customer service I have ever encountered. What kind of restaurant doesn't comp a contaminated meal or drink?!! This place is clearly not very clean, and they will not do anything to own up to their own mistakes. We never even got a simple apology! Avoid this place, especially if you care about what's in your drinks--or who had the drink before you!