Perhaps this is more of a specialty shop than I need, but I have visited this shop on a few occasions to find used ski equipment and new ski clothing.
First of all, the shop has odd hours (not open many evenings, limited Saturday hours, not open on Sundays).
Second, the store looks large from the outside, but inside feels cramped. It almost seems as if they are trying to do too much with ski and scuba. Selection on some items (like ski clothing) feels limited.
Finally, they have a limited staff - which is reasonable for a small store, but can result in difficulty getting their attention and holding it.