When my building first hired New Bedford Management, I welcomed them with open arms. They promised to be responsive, professional and seemed to really know how to manage a building.
It has now been a year and I can say with absolute certainty KEEP AWAY FROM THEM! They are unethical, dishonest, unreliable and never take responsibility for anything they do.
We recently found out that our super, Juan Espinal was related to the property manager Persy Santos AND his construction company, Red Hawk Construction is a subsidiary of New Bedford Management. This might explain why all of our numerous complaints about Juan fell on deaf ears. He was NEVER in the building, had a posse of friends roaming our hallways with access to our units, ran a puppy-mill business in the building, never cleaned anything and was in general one of the worst supers I have ever encountered in my 20 years of living in NYC.
He was allowed to resign after not being in the building during a flood, in which we found bottles of liquor, cigarettes and a table with a half-finished game of dominoes in the workspace area he utilized. The shareholders in the building have subsequently learned he falsified numerous invoices.
We all wonder where was New Bedford in all of this? We didn't they walk the building as they're contractually obligated to do? Why didn't they question the invoices he was putting in? If he's a super why was he billing for all of this ""extra"" work? Why didn't they investigate the numerous complaints they got over the course of six months from shareholders and residents? Could it be because of the conflict of interest shown by New Bedford in not disclosing their close, professional relationship with Juan? Could it be something more nefarious?
New Bedford fired the super who has been in the building for eight years. We now realize it was so the property manager, Persy Santos, could get her brother a cushy job. This was done with Peter von Simon, the CEO's knowledge as I have it in writing.
If your building is looking for a new management company, please do NOT hire them. Initially, they talk a good game, but couldn't manage themselves or your building, out of a paper bag.