Very poor service on my Babylock. Were selling these at one time and servicing, but did not know what they were doing when it came to service. My machine sat for three weeks before I called another Babylock provider, got the part sent to me free of charge, went back and got my machine only to find out the part was NOT EVEN ORDERED YET!!! Boo to Nelson's Sew Line. I won't step foot in their store.
Cons: Everything Else