This is the best Body Shop around. This I know from personal experience and the many referrals given over the years. The gentleman that posted in 3/08 is obvioulsy frustrated with the insurance process and is completely unaware of how it works. You get two tows with every collision and if you wanted to move your car you had every opportunity to. Gino can certainley give you an estimate but the insurance company has the final word on what will be repaired and what is prior damage and they (the company) can tell the difference. You should have been speaking to your insurance agent and they should have been helping you resolve your issues with the company. Insurance can be mind numbing, I know as I have been doing it for over 25 years. But I also know that Needham Collision cannot be matched for their knowlege, claim service, repairs etc. I have had clients call and Thank me for referring them to Needham Collision and they themselves have given referrals. In addition Needham Collision is so highly thought of that he is on many, many company preferred shop listes. So I guess the gentleman that posted in 3/08 just proves you can't please everyone. But I really feel your issue, if there really is one, is with the insurance company.