Nebraska Furniture Mart - Mobile Install Center

I gave NFM two stars as their prices are very good, usually the best in town, and the sales staff was very helpful and professional. We decided to purchase our daughter a bunk bed set and went to the mart as they had a huge memorial day sale going on. We found the bed we wanted and the great sale was too good to pass up. The bed is solid wood, not particle board cheap metal, and with the bottom storage option the total price was $1,100.00, not a small amount of money especially these days. We arranged for delivery of the bed and NFM had to order the bed as they had been great sellers, not a problem at all. When delivery day finally came the bed took up almost our entire upstairs landing. I started to put the bed together, as it is solid wood there really is not too much assembly, then I realized that some hardware was missing. The bottom storage unit comes as a single piece and the required bolts are much different than the ones for the standard bed and they were no where to be seen!!! We called the customer service line and informed them of the problem. After speaking to numerous people my wife finally got a representative willing to help. The required bolts never made it onto the truck and they were sitting in the warehouse. We found out that NFM delivery services are sub-contracted and the drivers had all left for the evening we could not get delivery of the bolts for a few days. They gave us three options: wait for the bolts to be delivered in a few days, have them mail them to us and receive them in about a week, or drive down to the store and pick them up. We told them we had paid for delivery of the entire bed and that for over a grand everything should be fine, they didn't agree. Finally to get our daughter's new bed together my wife drove down to NFM, picked up the bolts, and they would not refund our delivery charge. Again, one star is not valid for us as they do have great prices, just be prepared for some headaches is something goes wrong! more

My expereince at nebraska furniture mart started out plesant I purchased over 10,000 of furniture at the mart. They told me that they were not able to deliver to me so I picked up the merchandise. As soon as I got the furniture home it was a nightmare. The dining room table had a huge gash in it, the end table tons of scratches. The worst however was that I ordered a french hall chest and instead they sent me a curio and charged me for it When I called up that day to tell them about the damaged pieces and curio. They told me that the french hall console was mistagged with the curio and that was why I recived the wrong piece. They then told me that they were unable to pick up the curio because it was out of delivery zone but if we did not bring it back we would be charged for it. They told us they would meet us halfway but it would have to be a month later. I was nervous that the curio would break in transport ( it was glass) and then we would be held responsible the customer service rep told me we would not be responsible for any damages. When I called to find out what time to meet them (because they never called me) they told me that they made a mistake and that they were coming the following week. I now had to unload the curio again and load it back up the following week. The next week I called them the day before to confirm ( they never called me again) they said that they needed me to give them a place to meet. I just moved and was new to the area and didnt know of a place in the town I was to meet them in. The man then said it was fine and the driver would call half our before he got there and we would figure out a place to meet. The next day I called in the morning to confirm knowing the trouble I had with them before they then told me that they were not coming because I did not give them a place to meet I explained to them that I had spoke to someone and we had worked something out they told me that they could not come without a place to meet and someone must have not have called me and let me know. They then told me it would take another month till I could meet them again and give them back the curio. I said no way and me and my husband decided to drive the 5 hours to omaha to bring it back because we were afraid that in a month they would tell us it would be to late to bring it back seeing the way customer service treated us before. We borrowed a trailer packed the curio up again and drove to omaha we called before to make sure we didnt need anything to return it and to ask where to return it to they said we didnt need anything and to go up to the drive up speakers. We did this and they informed us we needed a return number we then went inside go the return number. They took the curio from our trailer. It was in fact broken. A manager came out and inspected the curio. He told us we would not be held responsible because of the situation. Three days later we were called by a customer service rep informing us that we were responsible to pay for the curio and our table that was scratched. I told them no way and explained that we recived the table scratched and the whole story about the curio. I spoke to the manager who told me not to worry and he would resolve it. He then called me two days later and told me I was still responsible to pay. After I told him no way was I paying for that another manager called me and told me I still had to pay. After a long argument she called me a liar and when I informed her that in buisness the customer is always right. She said "" that is not true we dont belive the customer is always right here."" I have been through the ringer with this company and have never been treated so badly. I am at a loss for what to do next, but I am not giving up without a fight. I will make it my buisness to inform evreyone I can how bad customer service they have. Nebraska furniture mart might have good prices but it is not worth it in the end trust me I know! Pros: Nothing! Cons: Everything! more

I purchased a outdoor fire pit and an area rug a few months ago. All went great. My husband's favorite chair had a broken arm this summer and they helped me track down the part from the manufacturer. It was made in Norway and Nebraska did carry the line but mine was old and not even purchased from them. Pros: real customer service not a phone of button pushing either Cons: a long drive from here but I will do it again next time I need furniture more