We hired Navis Ship and Pack in Las Vegas to ship our goods to Spain back in July 2011. We were planning on moving there. We paid for the more expensive air freight option of almost $9000 so we could get our items more quickly. They portrayed themselves on the phone and on their website as experts with 25 years experience navigating the process and paperwork. In October we were informed by UPS (Not Navis) that our shipment was undeliverable but stuck in Spain. Navis had contracted with UPS to ship the goods. We asked that our stuff be shipped back immediately however UPS told us that Navis had to authorize this. 6 weeks later and we still don't have our stuff back from Spain. It's in limbo! UPS says we have racked up $8000 of storage fee's because Navis has not told them to return our stuff. Each day that goes by adds more to the storage bill. UPS won't ship without the go ahead from Navis. At this point we are out almost $9000 for the shipping and almost $10,000 (most of it new) for the value of our goods. Navis refuses to give us our money back, pay for storage or get UPS to ship it back! This experience has been so unbelievably AWFUL and so EXPENSIVE for us!!