I made a purchase at the website for the company Nature Prime Organics on August 2nd. I received a confirmation e-mail from the company stating there is a shipping delay of 23-25 business days. Despite the delay in shipping, my credit card was charged which I thought was odd. Most reputable companies charge for the items once they are shipped. Regardless, I was charged, and I waited. and waited. and waited without any further communication from the company with regards to my purchase. I believe it was October when I called the first time. I was told my order would be moved 'up the list' and I should receive my items the following week. This was a lie as I did not receive my items. I received no communication from this company stating there would be a further delay. Again, I was patient and I waited. I called mid-December and was told the same thing...I should receive my order in the next week. Again it turned out to be a lie, and again I received no communication from the company advising me they would not be able to delivery my items within the time frame they stated. I called again today, and the woman refunded my money (her suggestion...I actually want the items I purchased). I told her I would be filing a complaint with the BBB, and she responded that she would handled the complaint by advising the BBB that they were having issues with shipping. I asked, then, if that means she's had complaints before. If most people are like myself, it takes A LOT to motivate me to file a complaint against a company. This is actually my first one. I asked her why no one communicated to me that my items would not be shipped within the timeframe I had been told, and she said there are only two persons working customer service, and that they receive 200+ phone calls a day. They do not have time to follow up with every customer to advise them when the shipping window has been extended (even if it's been five months since the original purchase was made). Their staffing issues are not my problem. I assume they have lost several customers, myself included.