They required a manual payment from me before they raided my Escrow for my homeowner's policy, canceled my policy without explanation, misinformed my wife on 4 occasions about when a refund was coming, then stopped answering phone calls.
When agent Gloria Felcher finally emailed a new (and again, wrong) date we would receive a refund, she alluded to my unfriendly demeanor.
Dear Gloria: you took double my premium, canceled my policy with no explanation, then dropped off the planet. You owe me over $5,200. Take a guess why I'm unfriendly, Gloria. GIVE ME MY MONEY BACK, THIEF.
Think I'm making this up? Do you really want to find out if I am by doing business with them?