I bought a 3 year alignment plan from NTB as the BMW shop near by recommended them b/c thats where they send their cars for alignment. I bought 4 tires, upgraded my suspension and springs and brought it to Capital to have it aligned. They left the driver side hardware loose and let me leave this way. After visits to 2 other shops we discovered that nuts were only finger tight on the driver side and that the wheel should have fell off. This ruined my new tires because after it was finally alighned (by M Powered in Cary) the car still pulled to the left. We replaced the tires and I brought it there (who knows why) for an alighment this past week. Car drives straight and is vibration free but the wheel is not centered.... I called the shop in garner and asked if they could help and they told me to come on down. After getting there they tell me they don't have the tools to do my car properly and to go to the duraleigh location. They called ahead to make sure that they could handle the job and I listened to the conversation. When i get there.... Mark the manager says.... nobody called here and shook his head no.... On the way out he asked what do you need done... I was disgusted. I guess thats the service you can expect from the NTB group if you by an extended service plan... They figure they already have your money, nothing in it for them to do the work. Bad part was is I talked a gentlmen into a 5 year plan at the desk of the Garner store just before they told me they couldn't do the work after I drove from Knightdale to have the work done.... Remember, I called first and my name is in the computer. Car, make, model, and the service plan I purchased. A professional organization would have directed me to the proper store once they figured out who and what they were talking about. I drove around the triangle last night and wasted a ton of time.