This company is a royal rip off. If I could give them zero stars, I would. I ordered a trans from Russ on Jan 20, 2011, for a 99 dodge ram van; gave them the VIN and still did not get the right trans. Called Russ and told him it would not change gears. He said he told me I needed to put a filter in it when I ordered it from him. I told him he did not tell me that, he told me I had to put a seal in the tail shaft. I run a legitimate auto repair shop and have never had to put a screen in a trans that I have purchased. I put the screen in and the pan wouldn't fit back on trans. There were no screws in the trans to hold the filter on, so, I had to find some screws that fit. Called Russ and told him. He told me to go back and make sure the dealer sold me the right filter. The dealer said that it was the right filter for that vehicle but the wrong trans for the vehicle. So, Russ told me he was going to talk to his technician to see what he could come up with to make that trans work and he would call me back that day. That was Friday, February 4, 2011; I haven't heard from him yet. That was the fourth time I had talked to him regarding this trans; I called a total of 7 times. I don't want to make a trans that is not the right trans 'work; I want the right trans or a refund. I guess they are trying to wait until the warranty period of 90 days is up. I have a customer waiting for his vehicle and I seem to be the only one with a sense of urgency. I am disputing the charge on my credit card and filing a complaint with BBB, consumer protection, attorney general of Florida, and any body else that needs to know.