I recently became an Emerald Club member with National Car Rental and rented a car with them for the first time. The service I received far surpassed any of my recent car rental ordeals from other companies. They were all marked by ridiculously long waits at the counter, rude employees who repeatedly tried to bully me into ordering extra servics, insurance, etc and very poor customer service when one vehicle I rented had a flat tire within 12 hours of leaving the rental counter. I felt like I had died and gone to car rental nirvana with my experience at National. Everyone was polite, and I simply walked from baggage claim to the lot, chose my vehicle from a long row of potential cars, handed over my Emerald card and drove off. Wow.