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Nashville Autohaus - 1 Reviews - 317 6th Ave S, Nashville, TN - Auto Repair & Service Reviews - Phone (615) 742-1553

Nashville Autohaus

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317 6th Ave S
Nashville, TN 37203
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(615) 742-1553
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Auto Repair & Service

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Automotive

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I have taken my car to this shop 3 different times and have been pleased every time execpt for this last one. What a disaster. The A/C problem with the car was ""fixed"" acordin...

Terrible Customer Service 6/16/2006

I have taken my car to this shop 3 different times and have been pleased every time execpt for this last one. What a disaster. The A/C problem with the car was ""fixed"" acording to the technician Ben but It really wasn't. Lets start from the beginning. When I first recieved the car back it was dirty ... This was a big job which required them to take the dash out and when they put it back they obviously didn't take care to not get it dirty. Nor did they clean it off after they were done! Same with the seats. The grease from the mechanics pants rubbed off on the leather and they left it that way! The re-circulate function of the A/C was not operating either. I take it in. they cleaned and fixed the re-circulate but the A/C was still not as cold as it used to be. I take it in again. I go for a ride with the owner. I show him that out in the heat of the day it just doesnt get the car as cold as it used to. we get back to the shop and he suggests that we try removing or adding some freon. I guess I didn't say ""yes lets try that"" quick enough. I was frustrated and so was he and it showed. He blew up on me yelling and cursing saying that I was too picky and these ""little things"" are pissing him and his whole shop off. He even went on to say that I should never come back and he didn't care to see me or my ""stupid car"" anymore. I am pretty sure that an owner should NEVER yell at a customer. no matter what! How unprofessional. After calming down the situation and pulling the car in the shop they ended up taking out some freon and just like that the problem was fixed. So all the yelling and screaming was for nothing. I will never go back because I don't feel that I need to be yelled at over my car EVER again. Pros: good 2 out of 3 times Cons: Short tempered owner / stubborn technicians more
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