Dr. Sarah was superb. We brought our aged dog to the hospital recently and, like other reviewers on this site, the hospital did not charge us for the visit. They were more concerned about helping the dog, whose disposition and tx plan became much more favorable than what we expected. We did pay for our visit, though, insisting that the hospital take the payment for such great service. Seems they focus much on satisfaction to keep their customers coming back for years and years and pets and pets. We saw a lot of happy customers while there, too.