I lived in the pizza war zone (Mineo's, Aiello's, Napoli's) for 5 years, and though I found something to like about all of their respective pies, Napolis was my go-to place. They have excellent food and service. The main complaint I see on this site (which I've also heard from friends visiting from out of town) is that the staff is unfriendly... which I think is an unfair assessment. In my experience, the staff has always been friendly- I've always got what I ordered in a timely, professional fashion. if there was any kind of wait due to heavy business the staff were always sure to apologize for the wait. Sometimes I would find extra cuts once I opened the box at home if I had to wait too long. Unlike many other establishments, they don't waste their energy on gladhanding the customer- they just deliver excellent pizza. Their sauce is great- I think Mineo's is too salty. Their crust is great- not sugary like Aiello's. They also have the best sausage on the street AND the hands-down best white pizza, which is one of my favorites. Napoli's has the right balance of garlic, olive oil and tomato. In short, I love that place- I moved to Japan a couple years ago (where there's hardly anything Americans would call pizza) and just thinking of Napoli's makes me hungry and homesick.
Pros: Food, duh!