Yesterday, for my mother's 60th birthday, my family decided on this restaurant based on a recommendation. My final assessment of the place was that it serves slightly above average thai food that is exorbitantly overpriced. Initially, I felt the service was not bad, although it was certainly not anything to rave about. It was typical of what you would expect for a restaurant trying desparately to offer up the guise of authenticity and ""fine dining."" Framed currency and pictures of random Asian people (who I suppose we are to assume were Thai royalty of yesteryear?) littered the walls. The fact that I was among those I loved compensated for the mediocre quality of the food and service. We ordered a decent bottle of wine, some appetizers, and finished with our entrees. While I felt that my braised lamb was mediocre at best, my family members enjoyed their respective meals. At the inception of our meal, we informed the staff that it was a milestone birthday for my mother, only to have to remind them once again at the end of the meal, at which point they brought out a consolation dessert item. \r
Now, this is where the evening becomes eventful, and more specifically, the reason that I would urge no self-respecting individual to ever frequent this establishment. As I reviewed the bill, I noticed that our waitress had failed to charge for the bottle of wine. As I pride myself on being an ethical person (I am an attorney after all), I informed the waitress of her mistake. Surprisingly, all I received for being a good samaritan, was a half-hearted ""sorry,"" where the proper response would have been a simple ""thank you, I apologize for the inconvenience."" I always determine the amount of gratuity that I give based on an assessment of the quality of the food and service. In this instance, based on my assessment, I valued the food/service at a gratuity of around 13%. In fact, I thought this was a gracious tip given that the total of the bill would have been significantly less if I had not informed the waitress of her failure to include the cost of the bottle of wine in the bill. \r
As we were leaving the restaurant, we received a series of artificial ""Namastes"" from people who probably had no understanding that they were offering the saluations to individuals who hail from the country from which the term originated. Even more ridiculous was the blond host educating my mother that the vehicle situated in the front of the restaurant (which she had ridden countless times as a child in India) was called a ""rickshaw."" Prior to leaving the restaurant, I made a quick visit to the restroom, and emerged to find one of the wait staff outside with my family with the bill in her hand. She was inquiring whether we felt there was something wrong with the service and ""informing"" us that the customary gratuity for ""fine dining"" is 18%. Rather than confront her at that moment in front of my family on a very special occassion for my mother, I increased the tip amount to 20% and threw the bill in her face. Later, however, the anger began to boil inside of me at the level of disrespect that myself and my family experienced at the hands of an incompetent and arrogant wait staff. So, because I cannot turn back time and express my feelings directly to that arrogant woman (who I should mention was a different individual from the waitress that served us most of the evening), I decided to write this review. In my opinion, if a restaurant expects a certain gratuity, they should include it in the bill themselves. Otherwise, they should expect to receive tip that is correlated to the customer's determination of the quality of the food and service. Last evening proved one thing to me - including the words ""fine dining"" in the name of your restaurant means, at least in the case of Nan Thai, that you will experience the exact opposite - arrogance, condescension, incompetence, and food of average quality.