My teen age daughters and I went there first time May 4th. My overlay two of the nails are crooked and one has a brush hair in it that I pointed out and is still there and one is not totally adhered to my natural nail and will probably peel off within a week. My daughter was told they could do the design she wanted with a french tip then after they started was informed they cant do that design with a french tip. The picture she showed them was on a french tip nail. She also had to have a touch up on her design and the woman went straight from someones pedicure to my daughters hand and back all without washing her hands (GROSS). We also noticed several different levels of service for people getting the same services we were not just other customers but within our own party. One daughter and I were offered drinks and one was not. Some people got hand and neck massages some didn't. All were getting manicures fills, overlays or full sets. Since going there I have been battling a staph infection. I cant say for 100% certain I got it there but they did cut my cuticle when doing my overlay. Wish they payed a little more attention to details like the brush hair, hand washing, making sure all customers have the same level of service. Went back after 4 days to complain (didn't have time sooner) and they refused a refund (No signs posted stating no refunds given) and They only offered to fix the brush hair nail and the broken nail my daughter now has on her full set. Refused to fix the 3 other nails there were peeling off. Refused to remove the nails without paying more money!!! I think if I am going to pay $70 for an overlay and a full set they should be PERFECT!