My regular nail shop was closed on Sunday, so I thought I would give nail gallery a try. It started off fine...nicely greeted, ushered over to a high quality chair and the pedicure started. The nail tech painted my toes and while they were wet, she gave me a foot massage...carefully avoiding the toe area, my guess is that she was trying to ensure she would be done with me as soon as possible however she did smudge her own paint job and therefore had to correct her error. This did not bother me however I thought it was a bit strange. She thanked me and went on to explain that someone would get to my fill soon. I sat in the chair for almost an hour when a car pulled up with a full family of four walked in. The owner seemed to know them and I gathered it was family. They spoke in their native language to each other and the lady of the car walked over to me and had me go to a desk with her. I learned that she was family but was also a nail shop owner in ellisville mo and was there to have dinner with the owner of nail gallery. This woman was good and quick, once the fill was completed she turned me back over to the owner of nail gallery. I requested air brush in French. Four of my nails were complete when the air brush machine stopped working. I asked the nail gallery owner three times to please finish my nails by painting French free style.....she ignored my request for about 30 minutes. The other ellisville nail shop owner returned to the table and asked the lady to move...she went ahead and started taking off the air brush and painted my nails French free style. At this point the nail gallery owner had her five year old daughter playing at the shop and the daughter and cousins were growing more and more impatient for dinner. The five year old asked me if my pedicure had already been done. I told her yes but made the mistake of asking why she wondered. She responded in front of her mom and the nail gallery owner ( which is the same lady) because I'm sick of seeing your face because you are so ugly. The owner did not do anything. When the little girl had left the desk, I said to her aunt ( ellisville nail owner) I can't believe the owner did not do anything about that comment and furthermore this has also been hands down the worst experience. I was still given a bill and only issued and very standard ""sorry"". Three hours and $55.00 dollars I walked out and will never be back.