Nail Forum looks great on the outside -- very clean, comfortable massage-chair seats. But about 10 mins into the pedicure I ask my pedicurist what she's putting on my feet. It's fine if the employees have limited English skills, but not only did this woman not understand me, but also then did not know how to explain herself. There was a lot of pointing to the menu and muttering involved. I repeated MULTIPLE times ""I just want the basic pedicure"", pointing to the menu. Not only did she rub nail polish remover over my calves before realizing her mistake, but THEN later rubbed my feet/ankles with hot stones. To most people this would be relaxing. For me, she must have just pulled those rocks out of the oven because my ankles are still red from being burnt. It was a cold day so I'd worn boots to the salon. She told me they did not have paper slippers to wear, making me sit around for an additional 20 mins for my toes to dry. And to end the grand finale of unhappiness, when they rang me up at the counter they charged me TWICE THE AMOUNT, saying that I was in the computer for having their ""Bella Pedi,"" one of the most expensive ones on the menu, and that since the services were done there was nothing more to be done. The service did not understand English, did not listen to what I wanted, BURNT ME, and then charged me more than they should have. Worst. Ever. Thank you, Nail Forum, for making me think twice before entering a nail salon in Glendale.
Pros: Clean, comfy massage chairs
Cons: Service, Poor Communication Skills, Over-charging, Inexperienced Staff