Until about 6 months ago, I had been a customer there, for several years. My nails had always looked great and I was very happy. However, the last 3 times I was there, I didn't receive that great job. I always got a fill and polish, from the owner. The last time, was the last straw. She filed down into the middle of my nail, with her rotary file, which was painful. The job was so-so, like she really didn't care. I realize I wasn't paying a million dollars for the work, but they were still my nails and I was still paying something for them. She allows her young son to be at work, running around. If he comes up and grabs her arm, while you're nails are being worked on, that seems to be OK with her. Nothing is cleaned, in between customers and I'm not even going into the rest. I have found someone who does the job she used to do and they have my business.