I recently needed a tow truck after my car broke down and I ended up stranded on my way to work. I happened to have their business card in my wallet (someone had given it to me a while back) so I called them. I have no complaints as far as the actual towing goes. They responded quickly (I think I waited less then fifteen minutes, which is great), the tow-truck driver was very nice and helpful, and they transported my car to where I asked them without damaging it, which is all you can ask for. The problems started when I tried to pay. They ran my credit card once and then told me that something was wrong with their machine and it hadn't worked, so they would have to run it again. When they ran it the second time, they told me it had been declined, which I knew was impossible because I had just been to the bank earlier that day and knew exactly how much money I had. They kept insisting it was being declined so I ended up paying in cash. It was $132, which was pretty much all of the cash I had. After I got home, the first thing I did was check my bank balance to see why my card was declined and lo-and-behold, they had charged my account! The reason the card was declined when they ran it the second time was because it had already been charged the first time, when they said it hadn't work. Basically, I had paid them twice, once with my credit card and once in cash. Still, that's not so bad, anyone can make a mistake, right? Well, here's the reason that I will never use them again and would not recommend this place to anyone: When I called to tell them that they had accidentally overcharged me, the woman I spoke to on the phone (her name was Deb or Debbie) was one of the rudest and most unprofessional people I have ever dealt with. She insisted that my bank had made the error, not them, and that they didn't owe me any money, and she told me I would have to sort it out with the bank. I said to her, ""You guys charged my card. The bank statement says N&S Towing on it. How can you tell me you aren't responsible?"" I asked to speak to a manager and she said she was the manager. Then she told me it was my problem, not her's, and I would have to figure it out with my bank and hung up the phone on me. At that point I was late for work so I gave the phone to my mom and asked her to try talking to them. When my mom called, the woman denied having hung up on me (what a liar-too bad for her she was on speaker phone, so everyone had heard the whole thing.) After my mom argued with her for a while (and my fiance threatened to call the better business bureau) they became more cooperative. I still haven't gotten my money back but they claim that I will eventually. If I don't I'll be taking them to small claims court. (By the way, I never once got an apology, even after they admitted their mistake.) If you look at the reviews on this page, you'll notice that they only have one positive review, and it's from someone who works for them. All of the other reviews are negative. What does that tell you?