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NY Waterway - 27 Reviews - 38th St (Pier 78), New York, NY - Ferries Reviews - Phone (800) 533-3779

NY Waterway

38th St (Pier 78)
New York, NY 10036
(800) 533-3779
Incorrect info? Correct your listing

Main categories:

Tourist Attractions , Ferries


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Took the family to enjoy a ""Touristy"" thing. Did the Circle line years ago, looked into Cirlce Line and NY Waterways -- and decided to ""try these guys"". The 90 minute tour w...


The boats are not set up for comfort. The tour guide seem to lack information. The staff ?

Horrible, unprofessional service 6/26/2011

I rarely write reviews, but the service on the newly opened waterway taxi was so horrible, I compels me to warn other folks to stay away or petition this company to treat their customers with more respect. more

Not sure why 9/16/2010

The man on my way to new jersey city threaten me and call me names because I not understand. He threaten me and say mean things. I only visit and he say my mom and balls in her mouth. I will never visit this boat again. No standard of professional conduct. bad people work on boat more

tough luck for the West New York residents 4/15/2010

There's no arguing that this is the best commute to the city. The views from the ferry are wonderful and it's a short trip across the water from the Port Imperial ferry terminal. But you're out of luck if you're a resident in the apartment and condo communities north of the terminal (Bulls Ferry, Jacobs Ferry) who rely on the shuttle bus (also operated by NY Waterway) to get to the terminal. For some bizarre reason, the shuttles to the terminal are NOT timed so that passengers arrive on time to catch the next ferry. In fact, it's quite the opposite, they often arrive just as the ferry is pulling away from the terminal, or a minute before departure time. This means that everyone has to get off the shuttle and run like crazy to try and reach the boat, or end up waiting another 10 or 20 minutes for the next one. And because the NY Waterway buses in Manhattan change their routes after the 10am ferry arrives, if you work over on the east side and miss the 10am ferry, the bus is useless and you end up either taking the NYC Transit bus across town, or, if you're in a hurry, blowing $12+ on a taxi. The situation gets really bad between 9 and 10am on weekdays. Odds are, if you live in Jacobs Ferry or Bulls Ferry, you need to allow an extra 15 minutes or more on your commute in order to budget in time spent standing at the bus stop, praying the bus will arrive soon so you can get the ferry and make it to work on time. It might seem like a small thing, but a lot of people paid a lot of money for their apartments and condos for the very reason that they would have a short commute to the city, and just because NY Waterway could care less about their customers, commuting time for locals has gotten to be longer than it needs to be. (It wasn't like this in early 2009.) If NY Waterway would have those shuttles leave 5 minutes earlier than they currently are, there would be no problem. The buses would get to the terminal with enough time for passengers to walk at a normal pace to the boat slips. Oh, and good luck if you get the bus driver in the morning who's bald and wears glasses. He talks on his cell phone while driving, and even when he's making left turns (which would be a great time to keep both hands on the wheel). Never mind that this is illegal in NJ, it's also just plain unsafe, especially when he's got the lives of his passengers in his hands. And he could care less about the fact that people are in a hurry to get to work in the morning. At least the other driver, the younger Cuban guy, is mindful of the time and hustles to get people to the ferry. The cell phone guy seems to actually enjoy reaching the terminal too late. I guess he's related to the someone high up at NY Waterway, because he clearly knows he has a job for life and has to answer to no one. While NY Waterway was quick to take advantage of the role they played in rescuing people from the downed US Air flight in the Hudson (printing huge banners to hang on the NY and NJ terminals, starting up ""Miracle on the Hudson"" tours, even making a video about the event that they ran in the terminals) they really don't care what the daily commuters think about the ""service"" they're getting (or not getting). Calls to their offices just get you someone person telling you how sorry they are and they'll report your complaint, but nothing is ever done. Yes, it's a great way to get to work, but for anyone thinking of buying or renting in Bulls Ferry, Jacob's Ferry, or the other K Hovnanian buildings in West New York and Guttenberg because you want a quick easy trip to work every day, think twice about how short your commute is really going to be, if that's why you're moving there. Oh, and the fares just went up. Pros: beautiful commute to Manhattan Cons: NYW buses NOT timed to ferries, commute takes too long more

Better than Circle Line 8/6/2008

Took the family to enjoy a ""Touristy"" thing. Did the Circle line years ago, looked into Cirlce Line and NY Waterways -- and decided to ""try these guys"". The 90 minute tour was great. Boat was half Full -- all the Top Level seats went first. Beautiful sky. Once the Boat got underway they opened the front to passengers -- forget about the Top Level. As the trip went on passengers moved about and we all had seats of our choosing. Tour Guide was very personable and knowledgeable about the topics he spoke. We all thought the 90 minutes was ""Just Right"" - and I am glad I did not do the Circle Line 2 hour tour. Bathrooms were disgusting - but thats to be expected I guess. I used the bus they provide to get back into mid-town (saved some cab fare). On board concession stand was limited to beer, soda , water from a plastic cooler. Maybe they had packaged snacks - I didn't notice. Pros: Duration, Buses, Tour Guide, Cost Cons: Disgusting Bathrooms more

Too many tourists 12/3/2002

Crowded, cramped, full of tourists. The tour guide was great, but with so many people on the boat clamoring for the best spot to take a picture from, it was not a lot of fun. But you do get to see more than you see from the Staten Island Ferry. more

Cruisin' 10/20/2002

By far the best way to travel around the city. Plenty of room on the cities sleekest and cleanest fleet of tour boats. No crowds liek the Cirle Line and the FREE shuttle bus makes it the best sightseeing value in NY! more

Boats 9/5/2002

Great way to see Manhattan inexpensively. I am a native NYer and have taken it several times. I really loved the one that goes completely around Manhattan Island. It really reminds you that it is an Island. Gudes are really knowledgable Pros: Seeing Sights Cons: Crowded more

A Must For All Latin Music Lovers!!! 9/3/2002

Escuchen Latinos, esto esta para gozar!!! I heard about a Music Cruise that NY Waterway offers with latin music and myself being the latin music lover that I am I jumped on the idea. I invited a few friends after work to happy hour on a Wednesday night. We all had a nice dinner but needed a change of atmosphere so I suggested the latin music cruise. We all agreed and found it to be very affordable at $17. So, we headed to NY Waterway's Latin Music Cruise. Upon boarding the music and atmosphere was great. The music played on board was the latest salsa hits, merengue hits, etc We danced, had a few drinks and made new friends all while enjoying the NYC skyline at night. It was totally breathtaking. Needless to say, we had the best time. I am definitely heading back there again with a few friends. Pros: Great Latin Music, Inexpensive, Great Atmosphere more

a fun ride 9/1/2002

spent the day in new york with my grandson the waterway was so much fun we enjoyed it as we are from jersey city, nj Pros: price, time saving, lots of room more

family fun 8/30/2002

My family was visiting from California and have only been to this area two times. We decided to take a 90-minute cruise during the heatwave. It was such a great idea, our tour guide was very funny and it was refreshing to be on a boat that day. Pros: Tour guides, Nice boat, Convenient more

Simply Marvelous 8/29/2002

As stated, the experience was simply marvelous and would not hesitate doing it again. more

NY Waterway Is The Best! 8/29/2002

NY Waterway has the best of everything! Tour guides were wonderfull and had knowlege of everything about New York and New Jersey's history. I loved it! I'm recommending the company to all my friends and family. more

So much to choose from! 8/29/2002

I'm blown away by the choice of tours offered by NY Waterway. They don't just do cruises around the harbor and around Manhattan. Some visiting friends had their brochure, when they chose to do a Hudson Valley trip I decided to join them. We had a great day. The tour guide was fantastic. I'm going to get my own copy of their brochure so that when I have company, I 'll always have a great variety of tours to suggest. It'll make me look good! I suggest you do the same. Pros: friendly staff, knowledgeable guides, great value more

What a wonderful Cruise! 8/29/2002

What a wonderful sightseeing cruise the NY Waterway has put together with their 90-Minute Harbor Cruise. I was able to take in the most breathtaking views of Manhattan, and also learn a thing or to about the wonderful city from the extremely informative tour guide. And the best part? I did it all in 90 minutes, which left me plenty of time to continue my journey through the city. I would recommend this cruise to anyone who is interested in taking a NY Waterway sightseeing cruise. Pros: Friendly Staff, Inexpensive, Group Rates Available more


The workers at New York Waterway are the hardest working people that I've ever seen. They go out of their way to please customers. Pros: outstanding, wonderful, Great Cons: No, Bad, Points more

Its heaven on the Hudson 8/29/2002

NY Waterway is the new way to travel its fast its easy and there is NO TRAFFIC!!! The day cruises like the 90minute harbor cruise it is magnificant i learned things about new york i didnt know and i have been living in the are for 18 yrs. The full day cruises are so much fun!! the west point towers are perfect for the whole family.. Check it out i promise you wont regret it !!!! Pros: convinient, Excellent parking, free shuttle buses more

El estupendo tour de 90 minutos 8/29/2002

My family came to visit from South America, I wanted to show off this beautiful City. A friend mentioned NY Waterway ,they said that my family would be able to see and understand the tour because Ny Waterway has a multilanguage system. He was right they loved it, the tour was 90 minutes of fun, it was inexpensive, we where able to go see everything else we wanted to see and for the price they got a great tour and the language system was free. They also had free busses, we need more attractions like this . what a great value. more

Excellent tours 8/25/2002

I had never been on the ferry prior to this weekend and I could honestly say I had an excellent time the whole time aboard. more

Not for all 8/22/2002

The boats are not set up for comfort. The tour guide seem to lack information. The staff ? more

90-minutes filled with hotties!! 8/13/2002

Ok. So, my friend from Georgia came to visit. She wanted to see the city, so I decided we'd go on a 90 minute NY Waterway sightseeing cruise. No big deal, right? Well, LET ME TELL YOU, LADIES- There were so many good looking men on this boat that I might start taking this cruise every single week! Think about it- You've got 90 entire minutes to pick up any man you like. There are cute tourists from everywhere! We ended up meeting a group of adorable men from Norway and going out with them later that night. We did our best to show them the other great things- besides the skyline- that New York has to offer! So, if you're in the market for cute tourists, try a 90-minute cruise from NY Waterway! more
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  • Overview
    Whether you're looking to sail over to the baseball game, cruise around the island, learn about nautical history or escape upstate, NY Waterway will provide you with informed...

  • 10/10/2006 Provided by Citysearch

Additional information

  • Hours:

    Mon-Fri 7am-8pm Sat-Sun 8am-5pm
  • Payments:

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