I had an absolutely terrible experience with Cabinet Factory in Brooklyn. Where do I start? In the beginning before I purchased my kitchen the staff was friendly, easy going and accommodating. Once we ordered and paid for our kitchen everything changed. They ordered multiple wrong pieces and there were a number of dents in the cabinets. When we requested that the pieces be exchanged, they once again ordered the incorrect materials. When we contacted them once again they avoided our phone calls by having the secretary tell us that the sales person is busy every time we called. They did not return any of our phone calls. I am not the only person who has had issues with this business, because that's all it is, a business. Several of my friends used them and did not recommend them as they had very similar experiences. We preceded to go with them as they seemed so professional and their prices where competitive. Big Mistake.