We contracted with NACO Pools to refurbish our 30 year old, 100,000 gallon, neighborhood swimming pool. In our contract, we included phrases such as "must be done in a workmanlike manner" which is general, but actually means something. They completely tore out all of the old pool deck, replaced all of the piping and replaced a couple of the skimmers. They installed all new lights, replaced all of the coping, and so forth. Most of the work turned out very good. However, they used a lousy concrete contractor who really screwed things up. They ran over water lines, ran over our septic tank, poured the concrete incorrectly, had loads of iron filings throughout the concrete that later rusted, didn't put in expansion joints where needed and created a very difficult surface to walk on. And then the No Diving "tiles" and depth markers were applied to the coping, twice, but never have stuck. Everything else about the pool building experience was pretty good. So, after a couple of months, we called NACO back in for a meeting and told them, both Adrian and Pedro (the matriarch) came out and met with 3 of the people on the Homeowners Association Board. The immediately admitted that the concrete was a problem, as well caulking between the pool and the deck, and the color of the plaster in the baby pool. They offered to fix it all at no charge, including putting down Kook Deck on top of our concrete all over, and include depth markers in the new Kook Deck. I think this is what one would expect of a reputable company: to stand behind their work. They ran into a bit of trouble with their concrete subcontractor, and they are making good for it. So, I give them 4 stars. When installing a pool, be sure to adjust the payment schedule to leave at least 20% at the end that you will not pay until you are completely satisfied. That 20% is a big chunk of their profit.
Pros: They Stand Behind Their Work - They know what they are doing.
Cons: Same problem all contractors have; thinking about the next job.