They believe they are upscale&the products are comparable to what one can find downtown. That being said, they just are NOT nice. If one does not look like a member of the fashion elite...they may ignore you or become huffy when you ask seemingly normal questions.
It's Black Owned, I'm Black&I have had better service at Urban. I didn't expect more service, I just wasn't prepared for less.
No worries...I LUV SHOPBOP...best sales ever&FREE returns.
Pros: they are near my loft
Cons: if you do not look the part..watch out