As renters, be cautious when renting from this company! My husband and I are a military couple that rented a property from MyHomeSpot for a year - upon move-in, the house was in fair condition, to say the least. Holes in the walls, broken bathroom fixtures, a horrid paint job in one of the bedrooms. All of these things, although noted upon move-in, we fixed (on our own dime, by the way!) and more! We left the property in immaculate condition, made sure to clean thoroughly - the girl doing the move-out inspection even said it was one of the best move-out conditions she had ever seen!
She never told us of any discrepancies and we turned in the keys FIVE DAYS early. Three weeks later we get our deposit back, less $150 for cleaning fees. Upon calling and questioning the company, an employee told us that the new tenant complained that the oven wasn't clean enough and there were some hairs in one of the bathroom drawers and made MyHomeSpot pay for a cleaning company to come out, and therefore we were assessed a cleaning charge. We disputed the claim and three weeks later was denied, saying that the claims weren't from the new tenant and that the employee doing the move-out inspection couldn't tell us on the spot what we could be charged for "without first reviewing archived photos, move-in files, lease files, etc"
REALLY?!? You couldn't tell me that an oven or bathroom wasn't clean without looking at a photo first! And even if you did have to review a photo, you had 5 days to let us know... We would have obviously come back to clean the oven if we knew we were going to be charged $150!!!
Renters be wary!!! This company likes to nit-pick and are not very appreciative of good tenants.