The staff is unorganized and unprofessional. They are basically paid to push a button. The store is dirty and I didn't want my child to be crawling around or touching the props, and I am NOT a germ freak. I guess I am just sick of seeing the same photos in all of my friends and families houses of the posed child with a background, false lighting and props. You can pay $100 and get wonderful custom photos and a full resolution cd from local photographers that all shoot on location! I just couldn't work with them anymore. My photos from last summer came out blurry because the button pusher decided to try something new and take the camera off the tri-pod. I wasted 3 hours there that night and another 3 hours re-taking them. THen another 4 hours waiting for my prints to be printed because when I picked them photos up, someone cute them wrong and they were cropped with half my daughters head gone. Nice.
Cons: Poor Customer Service, not at all custom, all cookie cutter, still spending crazy money!