We have used My Maid Service for over a year and we have no idea what the other reviewers are talking about. We have very consistant teams except when we askt o change the days. On the days our cleaner is sick or otherwise out they have always called and asked our permission before they send someone else out. The company they describe is so different from the reality that I experience that they have to be fake reviews. If you don't believe me call them your self and see the questions they ask. Are they perfect, no. Cleaning to perfection is impossilbe but they are damn close. These guys have won the Angie's List Super Service Award 3 years in a row which is a place where reviewers cannot post anonymous reviews and bitter competitors can slam companies in a sad attempt to boost themselves.