I called because Metro builders had recommended them, boy were they ever wrong. I'm sure they have no idea how terrible this business is being ran. I had the owner come out in the beginning of April and look at my dishwasher. He charged $50 to come out and tell me what part I needed. He then said my parts could only be special ordered, it sounds like that must be what he tells all of his customers. Since my parts were special order, I would need to go ahead and pay in advance for the parts. Knowing better, I understood paying in advance for a special order. I told him I needed the dishwasher fixed asap because I was going in to have a baby in a few weeks. After two weeks, I called and my order must have been lost, I was told they were backordered and sometimes those specialty parts (a latch) take longer to get. After endless calls, I still cannot get my part and can't get ahold of the owner. The person who answers the phone continues to say only the owner can help me and knows about my order-how convenient. The gist is it has been three and a half months (the baby is two months now) and I still have no part and haven't gotten my money back. I am so frustrated with these people I could scream!! Absolutely never use!!
Cons: Unreliable, Untrustworthy, Dishonest