I think the bagels are good, but staff can be rude. Some of the prep guys are really nice, but the girl that (this was months back, so it could be someone else) works the register is rude, and rattles the tip jar when she gives you your change. I find this unbelievable - aside from being tactless, what would we even be tipping for? I used to be a waiter, and tip generously for good service. For take-out food, I don't tip the cashiers or for food prep; I find this odd.
Delivery here has been ok the last couple of times, but it used to be REALLY slow and REALLY incorrect in ways that made no sense.
This place was closed down a while back by the DOH. They were recently inspected again, and there is still evidence of live vermin. That creeps me.
All this being said, I'll swing by once in a blue for a bagel when the mood strikes. it's good enough, but not a strong standby at all.
Pros: pretty good bagels
Cons: rude staff, $$, and apparently insanitary conditions