I am still in disbelief of the experience I had yesterday. I have going to this group for over 2 years and I have NEVER been seen within an hour. Most visits have been 1 1/2 hours or more. Last year on one of my visits, I had the first appt. of the day and even arrived before the doors opened. I was told over an hour later that the dr. had a delivery and was running late. The professional thing to do was to alert me to that when I arrived so I could make a decision to re-schedule or wait it out. I ended up rescheduling. \r
Last month I had an appt. After waiting an hour, I asked what was taking so long and the receptionist clumsily said that she forgot to enter me into the system! OK...I rescheduled. Came back and still waited approx an hour before being seen. At that time I scheduled a diagnostic test that required me to come into the office at a specific time with a full bladder and strong urge to go....and so I did, but was made to wait in the waiting room. After 20 minutes of waiting, I could not hold it any longer and had to visit the ladies room. It was explained to me then that the diagnostic person was running behind. AGAIN...couldn't someone alert me to that??? Drink more water and 40 minutes later I get seen (yes, another hour passed from when my appt. was scheduled to when I was actually seen.)\r
Follow up to that testing was yesterday. I arrive 5 minutes late, wait in the waiting area for approx 40 minutes, then moved into examining room. After a few minutes there, I hear a woman having a very animated, angry conversation. First I think it's with someone in the office, but realize she is on the phone complaining about her child's school-related issue to someone and she is in a HIGHLY emotional state (I could actually tell all the details of the event, that's how loud and clearly I could hear) . The rant goes on for longer than 20 minutes and I realize it's my dr in her office. Then the conversation volume gets lower, so I think she's wrapping it up and coming in. NOPE.\r
An hour and 40 minutes after I arrive, I walk out to the check out, take my papers that are sitting in the box outside my examining room door and confirm that yes, that was my dr I could hear. I 'fired' my doctor and asked to be seen by someone else, who of course I had to reschedule with next week.\r
I'm sorry to say, none of this is embellished or made up...I couldn't make up such dysfunction in what should be a professional setting.