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Muddy Paws - 2 Reviews - 4408 Colley Ave, Norfolk, VA - Pet Stores Reviews - Phone (757) 965-9702

Muddy Paws

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4408 Colley Ave
Norfolk, VA 23508
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(757) 965-9702
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Pet Stores

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Retail Shopping , Pets

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Their new location is Hampton and 27th now. I will never go back to this place again for grooming. First of all, the only friendly people there were the girl who answered the p...

Ugh! 2/20/2011

Their new location is Hampton and 27th now. I will never go back to this place again for grooming. First of all, the only friendly people there were the girl who answered the phone when I first called to make the appointment and the groomer. Others were very unfriendly and borderline rude. I have 2 mini yorkies and I took them here to get the full service grooming. One of them came back with horrible cuts in 5 different places on her body - both of her ears, both of the front legs and one on her tummy. They are clearly clipper cuts - small chunks of skin missing in the same shape of clipper blade. She kept on licking and scratching since she came back from the grooming and I looked to find red swollen cuts all over her. The groomer didn't even bother to tell me about it when I picked them up. Dogs are dogs, accidents happen, but at least come clean and tell the owner about what happened. And, for the grooming service itself that my dogs received.....let me just say, they've had better haircuts before. I have not used their other services, such as training or boarding, and therefore can't say anything about them, however I probably will not come back here for any of their services anyways. If they don't even have the decency to tell me about the accidents that happened during grooming, who knows if they'll ever tell you if anything happens during boarding. These are my precious dogs, I'm not taking chances again. This place will not get a second chance from me. more

The most unprofessional organization ever! 9/4/2010

We took our dog there before and it was fine. The haircut was okay. On Tuesday, Sept 28th I called that morning to get an appt. to have our dog groomed again. I got a message saying that they were ""busy"" and to leave a message and someone would call us back. No one called! So on Friday, Oct.3rd I went there in person with my dog to see if we could get in that morning. The woman, i assume the groomer, told me it was impossible because she was too busy and had to leave early. Well she certainly wasnt busy grooming. She was busy sitting and talking to someone else behind the counter. Now, I know it was a long shot to walk in and get an appt. but this woman was doing nothing. So I schedule with her at 9am for Saturday, the next day. I bring my dog in and they have no recollection of the appt. I saw her write it down the day before and she even took my name and contact number. But today they acted as if they had never seen me before. Also they insisted that i fax my dog 's shot records from Dog and Cat. After i told her that we had been there before and that they should have that info already she replied that they must have lost the info on my dog. So they take my dog after all that. HERE'S THE BEST PART!!!! I pick my dog up today and he was not groomed. THEY DID NOT CUT HIS HAIR!!! THEY WASHED HIM AND THAT WAS IT. AFTER WE DISCUSSED WHAT NEEDED TO BE DONE!!! I CAN WASH MY DOG AT HOME, HE WAS THERE TO BE FULLY GROOMED!!! This place is the worst!!!! We won't go back and i will never recommend them to anyone who needs to have their pets groomed. When you complain to the owner of MUDDY PAWS she simply says that the grooming side is not hers and she is not responsible. STAY AWAY FROM THIS HASSLE!!!! more
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  • Neighborhoods:

    Highland Park
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